Administrate helped this training provider grow learner volumes and capacity by automating manual work. First Intuition's training team is now able to meet growing learner demand, without adding additional staff.
First Intuition grows training capacity 76%
76%
YoY increase in training volume
4.2k
hours saved/month on manual tasks
2x
training centers to meet demand
Overview
About First Intuition
First Intuition Ltd is a UK-based training provider specializing in professional accountancy qualifications, degree-level apprenticeships, and leadership. They deliver courses both online and in classrooms to individuals and organizations with many of their most in-demand training happening with live instructors. First Intuition trains more than 5,000 students annually in training hubs across the UK.
- Industry
- Business Services
- Objective
- Grow training capacity to meet demand
- Result
- Capacity expanding lockstep with demand, matching 76% YoY learner growth
The goal
Meet growing demand for instructor-led training, without adding more work
First Intuition’s team was scrambling to keep up with demand for their training offerings. Managing instructor-led training was particularly difficult because it depended on manual processes. There was no budget approval to add staff, but they still had to meet demand.
Challenges
Manual processes were deeply ingrained into the team
Almost all of the team’s processes depended on spreadsheets. Due to the time-sensitive nature of their training, many tasks had to be executed within narrow timeframes. If staff were out, a spreadsheet was lost, or a simple copy and paste error occurred, training was at risk. These problems rapidly grew into major challenges as learner demand surged. The team had to find a better way.
Error-prone, manual processes embedded into planning, communication, sales processing, and reporting.
Managing manual processes required precise timing.
Growing learner volumes were rapidly breaking team morale.
Unhappy learners.
We manually processed our web customer orders, created class lists, managed capacities entirely on spreadsheets. We had a lot of tasks which had to be performed at specific times relative to courses which meant lots of memorization/Outlook appointments as reminders.
What’s next
Standarding processes and data
With core operations and processes under control, the next step is to standardize training across training hubs and field offices.
We couldn’t review student attendance or get a clear picture of student engagement. Even tutor comments were typed into separate spreadsheets. Administrate lets us put that all into one place. Now we can just run a report with a click rather than doing the risky method of opening a ton of separate files and recreating the data.
Solution
Use a Training Management System to remove manual processes
Administrate’s open API allowed First Intuition to configure integrations into legacy systems.This allowed Administrate to automate most of the team’s planning, scheduling, and communication tasks. The team wanted some core tasks to remain manual, so there was human oversight. Those tasks were entered into Administrate’s workflow system.
Automated planning and scheduling.
Personalized emails sent to learners automatically.
Trigger-based workflows complete task on exacting timetable.
Core tasks needing human oversight tracked in task workflows.
Reports are pulled automatically with reliable data.
The flexibility of the API and reporting tools has been incredibly helpful. We plan to roll Administrate out to local offices to normalize operations and deliver the same experience to every learner.
There’s more
Streamlining training operations empowers the whole team
Automate tedious tasks, centralize operations, and free up your training team to focus on what matters. Check out our other case studies to see how leading training teams put that time to good use.
