Administrate helps Roche plan efficiently, tripling training ROI and transforming training into a revenue center.
Roche Diagnostics Slashed Time Spent Planning ILT by 90%
100s
of hours saved per cycle
89%
reduction in planning time
25%
less time and cost
Overview
About Roche Diagnostics
Roche Diagnostics is a global healthcare company that excels in pharmaceuticals, diagnostics, and medical equipment. Training is critical to everything Roche does as it reduces the time to competency, improves patient outcomes, and allows for cost recapture. Their commitment to research and development continues to set industry standards and improve lives worldwide.
Complex scheduling conflicts with high-value training resources meant high costs. Roche’s training team cut those losses with Administrate.
- Industry
- Healthcare and Medical
- Objective
- Improve ROI in training program
- Result
- 89% reduction in time to plan and schedule ILT
Six days. That’s how long scheduling a quarter of live training would take. That was all we did, and we had to bring in stakeholders from outside of training. It made us a cost center. Now, Administrate can do 90% of that work in ten minutes. We are turning into a revenue center.
The goal
Reduce time to plan, increase ROI
Roche depends on high-value labs, medical equipment, and highly-skilled instructors to train a diverse audience of learners. Each quarter thousands of customers, instructors, sales teams, and technicians receive specialized training on medical equipment. Planning and scheduling cost the team hundreds of hours, ties up stakeholders, and drives training ROI down. Roche needed a way to tun this around and stop being a cost center.
Challenges
Planning at scale was unscalable
Planning training was taking too long: up to 360 hours every month (or more) to plan next quarter’s master schedule.
Instructors were double-booked. Labs were overcommitted. Stakeholders had no single source of truth for training, with core data scattered across teams and hidden in giant spreadsheets. Roche was managing ILT through:
Disconnected tools like Google Sheets and Smartsheets.
Multiple conflicting “master” schedules.
Manual planning and resource allocation.
Before Administrate, we were using 700-line spreadsheets to plan training.
Solution
AI-powered planning and scheduling
Roche Diagnostics implemented the Administrate Training Management System to centralize and automate their training scheduling.
Administrate sits at the center of Roche’s training operation, a hub acting as a master scheduler, single source of truth, and powerful reporting and forecasting engine.
Once data reaches Administrate through powerful integrations with Salesforce, ERP, HRIS, and external calendars, the AI-powered Scheduler gets to work. In just minutes a draft schedule is created that honors all of Roche’s requirements, availability, and other criteria for instructor-led training. The draft schedule can be edited and then published all from within Administrate. They did this using Administrate’s course templates, AI-powered Scheduler, and availability calendar.
Standardized session setup across programs.
Visual tool to drag, drop, and resolve conflicts.
Real-time visibility into instructor and room capacity.
Reuse past data to build future plans with master schedule imports.
Administrate let us move from firefighting to forecasting.
What’s next
Next up: full system integration, smarter forecasting, better decisions
With a TMS at the center of their training program, Roche Diagnostic has:
- Introduced standardized fill rate targets (e.g. 80% minimum).
- Enabled data-based decision-making about course demand and cancellations.
- Surface real-time insights on instructor utilization and room capacity.
- Gained stakeholder trust through greater transparency and feedback.
- Created consistency across internal and external programs using a single source of truth.
But that’s not all. Roche plans to use Administrate’s integration capabilities to integrate completely with existing systems. Here’s what on the roadmap:
- Use LMS integrations to eliminate redundant admin work.
- Reporting expansion to analyze instructor hours, resource utilization, and fill rates.
- Forecasting improvements powered by historical training data.
- Field training tracking for distributed learning delivery at customer sites.
There’s more
Streamlining training operations empowers the whole team
Automate tedious tasks, centralize operations, and free up your training team to focus on what matters. Check out our other case studies to see how leading training teams put that time to good use.
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