Royal Caribbean Group saved 10% of their annual budget and boosted productivity by 87% with Administrate.
Royal Caribbean Group boosted productivity by 87%
10%
Saved annually on training costs
87%
Vital tasks automated
2.7k+
Copy/paste communications automated
Overview
About Royal Caribbean Group
Royal Caribbean Group drives innovation at sea with a class of ships that each feature the latest in architectural and technological marvels, along with unique guest experiences. The Group ensures offices around the globe receive the training needed to support and grow the company.
Royal Caribbean Group now automates repetitive tasks and leverages a powerful data-driven solution to optimize training management, filling every seat.
- Industry
- Travel and Hospitality
- Objective
- Reduce repetitive, manual tasks.
- Result
- 87% reduction in manual tasks, no more empty seats.
Challenges
Royal Caribbean Group’s path to scalable, connected training
Royal Caribbean Group’s training team needed to support strategic business growth. Empty seats and manual workarounds were making it hard to scale.
- Disconnected learning and business systems made keeping track of learner data difficult. This meant missed training opportunities, unreliable course schedules, and unfilled seats.
- Managing complex training logistics via spreadsheets was slowing their team down.
- Learner engagement was produced manually. They spent hours sending thousands of emails and SMS communications one at a time.
- They had an urgent requirement to support strategic business growth without increasing staff.
The goal
No more empty seats
Royal Caribbean Group was losing 10% of its annual budget to empty seats at training events. In order to maintain first-rate travel and hospitality experiences, and consistently train a distributed workforce, Royal Caribbean Group runs training events across the globe.
When empty seats at training events happen at that scale, the costs directly impact the training budget. Additionally, the training team spent more than 80% of their time manually managing vital administrative tasks. They came to Administrate looking for a solution.
Solution
Less effort, time, and spend
Tired of spending hours every day manually approving training requests, receiving cancellations last minute, and losing money on empty seats, Royal Caribbean Group came to Administrate.
- Now, Royal Caribbean Group manages training operations in one platform and boosts productivity with automation.
- They now get direct and easy access to back-office insight from Administrate’s powerful reporting engine.
- Royal Caribbean has eliminated the manual training approval process from their day-to-day workflow.
From the reporting, to the automation, to the approval process, to the event creation—there are so many little things the system does and that I can use, it’s fantastic.
There’s more
Streamlining training operations empowers the whole team
Automate tedious tasks, centralize operations, and free up your training team to focus on what matters. Check out our other case studies to see how leading training teams put that time to good use.
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